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capell123
capell123
Participant
March 15, 2023
Answered

REFUND - how do I contact support?

  • March 15, 2023
  • 1 reply
  • 826 views

I'm trying to get a refund for a stock subscrition I didn't know I had, and never used. I've spent about 20 mins trying to find a way to 'contact support' as has been suggested in replies to other similar posts like this. 

So am I missing something? Is there some obvious way of talking with a human that's hidden somewhere in the contact page? Because the 'real help from real people' thing doesn't seem to hold true. Is it a time zone thing because I'm in the UK? If so, I can't find that info anywhere either. I just...can't find anything. 

https://helpx.adobe.com/contact.html

This topic has been closed for replies.
Correct answer kglad

you must use a compliant browser. ie, one that allows popups and accepts cookies.  a mobile browser usually works.

1 reply

D
Community Expert
DeanUtianCommunity Expert
Community Expert
March 15, 2023

When you click the chat icon, post 'real agent' and then wait patiently. A real person should join the chat.

capell123
capell123Author
Participant
March 15, 2023

On that page I linked to above? Am I missing it? 

 

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
March 15, 2023

you must use a compliant browser. ie, one that allows popups and accepts cookies.  a mobile browser usually works.

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