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J
Joyful_Dusk5E78
Participant
January 31, 2020
Answered

Refund - no active plans, but money flow out

  • January 31, 2020
  • 3 replies
  • 600 views

Ooooh my God! Unbelievable.

Your system is stealing money from my credit card. 

I have no active plans since last December. 

Please go check my account and refund me please asap.

I wait for your answer.

Thx

 

 

(Moving to Get Started by Moderator)

This topic has been closed for replies.
Correct answer LinSims

As John said, there is little that most of us can do for you. What he left out of his instructions is the following:

 

Click the chat icon at the bottom right of the page to open a chat session. Type AGENT into the chat window to connect directly to a CSR rather than the AI.

3 replies

LinSims
Community Expert
LinSimsCommunity ExpertCorrect answer
Community Expert
January 31, 2020

As John said, there is little that most of us can do for you. What he left out of his instructions is the following:

 

Click the chat icon at the bottom right of the page to open a chat session. Type AGENT into the chat window to connect directly to a CSR rather than the AI.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 31, 2020

    This is a public forum, not the link to Adobe support
    -other users here can't help with an account problem
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html
    .
    Also - beware of answering anyone who sends you a private message
    https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

      J
      Joyful_Dusk5E78Author
      Participant
      January 31, 2020

      I understand your point of view, but community should be aware and I need help.

       

      Follow support link and you end in a infinite loop with no way to simply send a clear message like this to the administration.

       

      I don't know what to say, really. But I will spread this story and my experience on the socials. I'm tired of my problems with your platform. I already had months ago. I'm pretty surem people is happy and fine with Adobe but your errors are my problems and my problems should be your

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      February 1, 2020

      I understand that you have difficulties contacting Adobe support. But it is the only way to get your problems solved. So I really urge you to as John T Smith says. Click the little callout button at the lower right of the page and type agent. 

       

      Please note that support may be limitted to office ours.

      ABAMBO | Hard- and Software Engineer | Photographer
      J
      Joyful_Dusk5E78Author
      Participant
      January 31, 2020

      PAGAMENTO POS ESERCENTE 04/01/2020 13.10 ADOBE STOCK ADOBE.COM IE N. 609249

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