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Participant
September 16, 2025
Question

refund on accidental license

  • September 16, 2025
  • 2 replies
  • 110 views

Hi there, I purchased a license for a Premium Photo by accident which was more than 1 plan credit. I was just in automatic mode for licensing an image, and just clicked through the purchasing without realising it was a significant amount more credits. I noticed right when I clicked "purchase"  but before i could even cancel, it completed the purchase. Can I get the credits refunded to me at all? I have not used the image.

 

 

2 replies

Community Manager
September 24, 2025

Hello @defaultdfizgi4d3tgp - If an asset costs more than 1 credit - you will see a confirmation modal before proceeding. I refunded the credits this time, but please be more careful moving forward. 

Abambo
Community Expert
Community Expert
September 16, 2025

You will get asked a confirmation when you are licensing an asset that costs more than 1 credit. You explicitly authorized the licensing. Generally speaking, all license buys are considered final. Let's see what Adobe has to say on this. 

@Liza5C0C or @Riya123 

ABAMBO | Hard- and Software Engineer | Photographer
Participant
October 28, 2025

Thank you! Much appreciated.