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jalbert1
Participant
Nov 22, 2017 8:35 PM UTC
Answered

Refund on Image

How does one go about getting a refund on an image that was downloaded by mistake? There were two identical images, one jpg and one ai, and I downloaded the jpg without realizing by mistake then had to go in and download the ai version after. There's no way of easily contacting customer service.

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Nov 27, 2017 4:08 PM UTC

    Hi Jessica,

    I was able to see the same on your account.

    Since there is no way to unlicense the image, I am going ahead and adding a free credit to your account which you can use against a different image.

    Hope that helps!

    Regards,

    Sheena

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    5 replies

    Sheena Kaul
    Sheena Kaul
    Legend
    Nov 23, 2017 1:41 PM UTC

    Hi Jessica,

    Please specify the file# so that I can check the same for you and help you better.

    Regards,

    Sheena

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    jalbert1Author
    Participant
    Nov 27, 2017 3:47 PM UTC

    The file number is  #85640138 <https://stock.adobe.com/stock-photo/bright-seamless-summer-tropical-pattern-with-palm-tree-leaves/85640138?prev_url=detail>.

    Thanks!

    Jessica

    (Personal info removed by moderation)

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Nov 27, 2017 4:08 PM UTC

    Hi Jessica,

    I was able to see the same on your account.

    Since there is no way to unlicense the image, I am going ahead and adding a free credit to your account which you can use against a different image.

    Hope that helps!

    Regards,

    Sheena

    Translate
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