How does one go about getting a refund on an image that was downloaded by mistake? There were two identical images, one jpg and one ai, and I downloaded the jpg without realizing by mistake then had to go in and download the ai version after. There's no way of easily contacting customer service.
Hi Jessica,
I was able to see the same on your account.
Since there is no way to unlicense the image, I am going ahead and adding a free credit to your account which you can use against a different image.
Hope that helps!
Regards,
Sheena
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