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Participant
February 16, 2025
Answered

Refund Request

  • February 16, 2025
  • 2 replies
  • 156 views

Because I couldn't contact any real agent on the Adobe chatbot or find any customer support email, could you please let me know how I can ask for a refund? My trial ended last year but I couldn't cancel the subscription on My Account and Adobe continuously tried to get my money from my account, so I had to lock my credit card. Last month, I received an email that my subscription had been suspended as my payment couldn't be made. Today, I lost 22.99$ as I forgot to lock my card while I didn't have any demand to use Adobe. Please, I want a refund and subscription cancellation. Adobe makes me feel like I was scammed...

Correct answer Abambo
quote

My trial ended last year but I couldn't cancel the subscription on My Account and Adobe continuously tried to get my money from my account, so I had to lock my credit card.


By @H�_V?6482

Well, check the terms and conditions, that got e-mailed to you the moment you took the trial. It says that if not cancelled before the end of the trial, you would get charged for an annual subscription of Adobe stock. So, it's normal that Adobe wants to charge your credit card, as they did not get notice from you that you wanted to cancel.

quote

Last month, I received an email that my subscription had been suspended as my payment couldn't be made.


By @H�_V?6482

That's a clear reaction to Adobe's inability to charge your credit card.

quote

Today, I lost 22.99$ as I forgot to lock my card while I didn't have any demand to use Adobe.

By @H�_V?6482

You did not yet cancel your subscription. And by the way, you can't cancel it if you have outstanding invoices.

quote

Adobe makes me feel like I was scammed...


By @H�_V?6482

Check the terms and conditions. You agreed upon those terms, and they are not that difficult to read and understand.

quote

Because I couldn't contact any real agent on the Adobe chatbot


By @H�_V?6482

Type “agent” after the initial questions and you will get connected to an agent. Adobe may be able to help you on a goodwill basis.

2 replies

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
February 16, 2025
quote

My trial ended last year but I couldn't cancel the subscription on My Account and Adobe continuously tried to get my money from my account, so I had to lock my credit card.


By @H�_V?6482

Well, check the terms and conditions, that got e-mailed to you the moment you took the trial. It says that if not cancelled before the end of the trial, you would get charged for an annual subscription of Adobe stock. So, it's normal that Adobe wants to charge your credit card, as they did not get notice from you that you wanted to cancel.

quote

Last month, I received an email that my subscription had been suspended as my payment couldn't be made.


By @H�_V?6482

That's a clear reaction to Adobe's inability to charge your credit card.

quote

Today, I lost 22.99$ as I forgot to lock my card while I didn't have any demand to use Adobe.

By @H�_V?6482

You did not yet cancel your subscription. And by the way, you can't cancel it if you have outstanding invoices.

quote

Adobe makes me feel like I was scammed...


By @H�_V?6482

Check the terms and conditions. You agreed upon those terms, and they are not that difficult to read and understand.

quote

Because I couldn't contact any real agent on the Adobe chatbot


By @H�_V?6482

Type “agent” after the initial questions and you will get connected to an agent. Adobe may be able to help you on a goodwill basis.

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Community Expert
February 16, 2025

Did you follow the procedure for canceling a stock subscription as indicated on this page:

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

 

Jill C., Forum Volunteer