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L
lauraj86948459
Participant
April 13, 2018
Answered

Refund Requested

  • April 13, 2018
  • 2 replies
  • 762 views

Hello,

The picture attached was accidentally purchased. We'd like to request a

refund for Image # #159432541

<https://stock.adobe.com/images/woman-is-training-on-the-beach/159432541>.

Thank you,

 

Laura Jacobs

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

 

    Correct answer Sheena Kaul

    Hi Laura,

    I apologize for the troubles.

    Since we don't have any way of unlicensing a file which has been licensed once. Therefore I have added 1 license to your account so that you can use it for a different image.

    Let me know if that helps!

    Regards,

    Sheena

    2 replies

    D
    defaulthzevsv478mhn
    Participant
    November 7, 2021

    I was supposed to get 30 day trial and was charged $29.98 already! Please refund! I can't afford this much every month!

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    November 8, 2021

    @defaulthzevsv478mhn you purchased your subuscription on the 4th of October. Your trial ended on November 3rd per the email you received when you subscribed. Since you have not used any of the paid quota from your subscription you can contact customer care for assistance in cancelling the subscription. Visit https://helpx.adobe.com/contact.html

    Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    April 16, 2018

    Hi Laura,

    I apologize for the troubles.

    Since we don't have any way of unlicensing a file which has been licensed once. Therefore I have added 1 license to your account so that you can use it for a different image.

    Let me know if that helps!

    Regards,

    Sheena

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