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R
roy_6935
Participant
April 9, 2025
Question

Refund stock video

  • April 9, 2025
  • 1 reply
  • 137 views

Hello, I acidentally downloaded a stock video, #190706108, I have credits available but used my PayPal for it. Is it possible to request a refund for it?

1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
April 10, 2025

If you have credits, the system uses the credits.

ABAMBO | Hard- and Software Engineer | Photographer
R
roy_6935Author
Participant
April 10, 2025

But I didn't know how to use the credits, instead I bought it through my PayPal mistakenly.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
April 10, 2025

The system uses the credits, if you have credits, it's not a matter of choice. It's impossible for me to "buy through PayPal".

ABAMBO | Hard- and Software Engineer | Photographer
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