Reimbursement

Forum|Forum|2 years ago
October 15, 2023
16 replies
931 views

I payed for Adobe Creative Cloud and Adobe Stock on September 23rd, but I realized I wouldn't used it that much, so I canceled both plans on October 10th, and the mail they sent me said that both plans ended on October 10th and that I would get a reimbursement on the following 5 days.

Today is October 14th and still nothing. I'm kind of worried.

Plans and purchase

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Abambo

Community Expert

Didn't they say business days? Business days are Monday to Friday, excluding public and company holidays.

ABAMBO | Hard- and Software Engineer | Photographer

J

jim_cam18Author

Participating Frequently

They only said "in the following 5 days" but maybe you are right and
it's business days

Abambo

Community Expert

They only said "in the following 5 days" but maybe you are right andit's business days
By @jim_cam18

OK, I'll take that for granted. I'm rarely (never) get a refund from Adobe. I cancelled all my trials until now in time.

This is the official Adobe statement on the Adobe helpx page:

Cancellation fee and refunds

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel.

Unfortunately, they say nothing about the refund timing, but I know from other posts, that refunds are processed manually.

ABAMBO | Hard- and Software Engineer | Photographer