Skip to main content
WillD.
Participant
May 12, 2026
Question

Remove a license accidentally purchased

  • May 12, 2026
  • 3 replies
  • 37 views

All picture assets are ~1 credit and this picture asset out of nowhere was 360, so I would like to remove this license and get those credits returned to my account. How do I do this? 

Stock image - #502623530

3 replies

yamato713108855
Community Expert
Community Expert
May 13, 2026

I've heard that purchased assets are non-refundable unless there's a problem with the asset itself. Please contact customer support, not the community forum.

You can contact them via chat or phone during weekday business hours.

WillD.
WillD.Author
Participant
May 12, 2026

If you were going to purchase with credit card it’s $100. 360 credits is almost $3,000. How is this fair in the slightest????

WillD.
WillD.Author
Participant
May 12, 2026

@Liza5C0C