report an adobe asset

Question

I am using adobe cc subcription and today face an issue with content that has been in adobe portfolio as vector once i download the asset to use in my project it show's in illustrator as raster based , how adobe review team check the asset before approval i have donwload 2 assets that are in ai, eps file format on adobe but once i opend it;s showing raster not a vector here is the link of both assets : https://stock.adobe.com/images/vibrant-red-dragon-soars-through-clouds-in-ancient-mythological/1849476189 https://stock.adobe.com/images/tree-roots-forming-heart-shape-symbolizing-love-and-nature-on-white-background/1885266642

Contributor1 · Accepted Answer

​Hello ​ ​@ppds_5471,I've sent the details of these 3 assets to be reviewed internally. (1885266642,1849476189, 1647889337)Thank you for the report and sorry for the problem with the vectors.For a refund/credit return please reach out to our customer care team below:Adobe customer care can be contacted by beginning a secure chat session athttps://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

ppds_5471 · Answer

licensed asset not a preview check bothhttps://stock.adobe.com/images/vibrant-red-dragon-soars-through-clouds-in-ancient-mythological/1849476189https://stock.adobe.com/images/tree-roots-forming-heart-shape-symbolizing-love-and-nature-on-white-background/1885266642

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