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2 replies

Community Manager
September 2, 2026

Hello ​@fabrice+ducks, I've sent the details of your report to be reviewed internally. Thank you for the report and sorry for the problem with the asset.

 

For a refund/credit return please reach out to our customer care team below:
 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

yamato713108855
Community Expert
Community Expert
September 1, 2026

Assets generated using AI but lacking the AI ​​attribute.
Assets created using the auto-trace function that have excessive anchor points or distorted shapes violate the rules and are subject to removal.
Problematic assets require review by a moderator.

@Contributor1