Reporting Resolution or Stock Image Problems

Question

Is there a way to contact the image creators ever?

I licensed a gorgeous image this morning *despite the preview not being correct* (low resolution). And after licensing the image the resolution remained glitched in both PS CC and Illustrator CC. Is there a way to report this without waiting until Monday business hours, etc?

This is the image in question: Seamless floral pattern with roses, watercolor. Vector illustrat - image | Adobe Stock

86349774

Brad Lawryk · Accepted Answer

https://forums.adobe.com/people/Gabrielle+Madsen wrote
Okay, I brought it back into Illustrator and sized it up to an adequate size - saved/exported as PNG and then brought it into PS - all is good now.

Yep, that is correct, to bring it into PS you need to size it to the size you need first. ;-)

Gabrielle Madsen · Answer

Nope, still not working properly. The image appears to be adequately sized in Illustrator but when I bring it into PS it is the same tiny resolution. *It is tiny in Illustrator as well. Brad any thoughts please?

Okay, I brought it back into Illustrator and sized it up to an adequate size - saved/exported as PNG and then brought it into PS - all is good now.

Thank you as always for your feedback and questions.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.