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Dom242376239wl6
Participant
August 26, 2026
Question

Reporting Stock Image

  • August 26, 2026
  • 3 replies
  • 17 views

Recently I had issues with many supposedly ‘vector’ files that I have downloaded, which then turned out to be images embedded into .ai file. I think they’re all AI generated slop. 

I can’t seem to be able to report this, especially frustrating as I used up a credit for these. I can’t directly contact support and I can’t imagine IT administrator of a large company will be chasing every credit and stock issue. A lot of vector files are also AI slop with many AI artefacts, and there’s no way to easily report this or get the credits back. Adobe is getting away with more and more scammy tactics these days.

 

This is one of them:
https://stock.adobe.com/uk/images/colorful-illustrated-collection-of-open-oyster-shells-with-pearls/2123064433?prev_url=detail

here’s ai image example:
https://stock.adobe.com/uk/images/colorful-seashell-pattern-vector-background-cute-beach-shells-and-ocean-summer-clipart/2169157235?prev_url=detail

    3 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    August 26, 2026

    Ask for a credit refund in the customer support chat. Big companies very often have unlimited plans or those big allocations that they do not care about lost credits. 

    ​@Contributor1 will check the tagged examples. If you have more, update this thread with other examples.

    ABAMBO | Hard- and Software Engineer | Photographer
    D
    Dom242376239wl6Author
    Participant
    August 27, 2026

    Chat function isn’t available to me, it’s asking to go through my licence administrator - I won’t be asking IT to report every single asset to get a credit back. We don’t have an unlimited plan, we have a pool of credits to share within the team, and even if we did, it’s about the principle of being conned by a company that charges extortionate amounts of money for a poor quality service.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    August 27, 2026

    As you have a Teams (or Enterprise) subscription, it is indeed required to pass through an administrator to contact Adobe Customer Care. There should also be an experienced user defined as admin. IT is normally only needed if you need computer admin privileges to fix an issue, which is quite rare.

    ABAMBO | Hard- and Software Engineer | Photographer
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