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heejongc25551261
heejongc25551261
Participant
October 6, 2018
Answered

request for cancellation and refund

  • October 6, 2018
  • 1 reply
  • 506 views
Hello.

I don't know why i am regularly paying for this program.

I want to cancel the program and get a refund for few months. I even did not make my own ID. And all the informations are sent in German which is the language I don't understand.

Please reply and refund me asap.

Thank you.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi HeeJong,

    Sorry to hear that.

    I tried to check your account details under the Adobe ID shared in the forums but was unable to find any subscriptions.

    Have you perhaps taken a trial for Adobe Stock with a different Adobe ID?  Please provide the order number so we can have this checked or share the Adobe ID with me in a private message.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    October 8, 2018

    Hi HeeJong,

    Sorry to hear that.

    I tried to check your account details under the Adobe ID shared in the forums but was unable to find any subscriptions.

    Have you perhaps taken a trial for Adobe Stock with a different Adobe ID?  Please provide the order number so we can have this checked or share the Adobe ID with me in a private message.

    Regards,

    Twarita

    heejongc25551261
    heejongc25551261Author
    Participant
    October 8, 2018

    Hello, twaritar3263062 !!!

    I am posting the detail of email, sent by ADOBE, which seems to contain the necessary information for your request.

    Please refer to the below.

    **************

    (Original)

    Bestelldetails:
    Bestellnr. ADB028664005CH
    Bestelldatum: 7. April 2018

    Adobe Stock - 10 Bilder pro Monat (Mindestlaufzeit ein Jahr)

    (Translated by Google)

    Order details:
    Cat. ADB028664005CH
    Order date: 7th April 2018

    Adobe Stock - 10 images per month (minimum one year)

    ***************

    Should you have any further questions, feel free to write as a reply.

    Thank you so much for your cooperation and look forward to your response.

    twaritar3263062
    twaritar3263062
    Participating Frequently
    October 8, 2018

    HeeJong,

    I have pulled up the account details using the order number and noticed that you have an active Adobe Stock subscription, signed up on 08 Apr 2018.

    If you are facing difficulties while self-cancelling your plan, please contact our support team Support FAQ: How can I contact Adobe for support? for the cancellation and refund related requests.

    In case you are unable to reach our support team through the above-mentioned link, please refer to Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

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