Request for Credit Reversal – Accidental Premium Asset License (#1222344345)

Question

Hi ​@Liza5C0C  and ​@Riya123 I hope you don’t mind me tagging you . I understand you’re part of the Adobe team and was hoping you might be able to assist or point me in the right direction.I’m seeking assistance regarding an accidental Adobe Stock license on April 29, 2026 (Asset ID: #1222344345, Westend61). This was an unintentional click. Although the file was downloaded at the time, I have not used or published the asset in any way and can delete it immediately if required.As this premium asset used 200 credits, I would greatly appreciate a one-time courtesy credit reversal.I’m happy to provide any additional details via private message.Thank you very much for your consideration.

Contributor1 · Answer

Hello ​@bbonNormalnice, sorry for the inconvenience.For a refund/credit return please reach out to our customer care team below:Adobe customer care can be contacted by beginning a secure chat session athttps://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

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