Request for Refund of Unused Prepaid Subscription , Approx. One Year Remaining

Hello,

I have already paid approximately USD 400 for my current Adobe subscription, and there is still approximately one year remaining on the plan. However, I will no longer be using this subscription, so I kindly request a refund for the unused remaining period.

Today, I made the payment because I was repeatedly receiving payment requests and warning messages on my account. My intention was to resolve the payment issue first and then proceed with the refund process. Therefore, I would like to request your support in processing the refund today, as the payment was made today.

As the payment was made today, I understand that I may be eligible for a cancellation and refund either on the same day or within the applicable 14-day cancellation period. I would therefore kindly ask you to review my case and assist me with the refund as soon as possible.

I have also tried changing the plan and exploring other available options, but I am unable to see any information regarding the amount that would be refunded. Previously, the refund amount was displayed during the process, but it is no longer shown.

I am attaching a screenshot showing the current situation for reference.

I would greatly appreciate your assistance in reviewing my subscription and processing a refund for the unused portion of the plan.

Order / Invoice Number: AE01935500011ETR

Thank you very much for your help.