Request to Cancel Adobe Stock Subscription and Refund Unauthorized Charges

Question

Hello,I am facing an issue with my Adobe subscription and would appreciate your assistance:Background:I tried Photoshop in October 2024 during the trial period and canceled the trial immediately.However, I was never notified about an Adobe Stock trial or subscription.Problem:I noticed charges in November but missed the 14-day cancellation window as I was unaware of the subscription.Now, I am being asked to pay €178 to cancel the subscription, which feels very unfair since I never intentionally subscribed to or used Adobe Stock.Request:I kindly request the following:Free cancellation of the Adobe Stock subscriptionA full refund for November and December charges Any guidance or help to resolve this would be greatly appreciated.

Jill_C · Answer

You are not addressing Adobe directly here in this forum and will receive no response from them here.

Check your active subscriptions by clicking on your account icon in the upper right corner of your Creative Cloud account. Then select Manage Account. It is not possible for you to have been subscribed to Adobe Stock without making an active decision to do so. You would have received a confirmation email.

Instructions to cancel Adobe Stock are shown here:
Cancel your Adobe Stock membership
You can try to negotiate a reduction in the cancellation charge, but that might not be successful since you've already passed the grace period for doing so. Scroll down on the above page until you see the Chat icon and type "Agent" to reach a live person.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded