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Francesco157F
Participant
October 7, 2020
Answered

Resource reset

  • October 7, 2020
  • 2 replies
  • 498 views

I just renewed my Adobe Stock subscription, for which I am entitled to 10 cumulative monthly resources. From the current 30 I should have gone to 40, and instead I find myself 10 resources. I try to contact assistance, but apparently there is no assistance!

I am very disappointed with this episode and would like some help understanding how I can solve this problem.

Thank you in advance.

This topic has been closed for replies.
Correct answer WendellaBee

If you have questions about your account status you'll need to contact our customer care team for assistance: https://helpx.adobe.com/contact.html

2 replies

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
October 7, 2020

If you have questions about your account status you'll need to contact our customer care team for assistance: https://helpx.adobe.com/contact.html

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Francesco157FAuthor
Participant
April 9, 2021

Kindly explain to me in detail how to contact this blessed support team? but just, step by step, because I absolutely can not find the way even on the page indicated in the link, let alone find email or telephone. I find it absurd that something that should be very simple is in fact impossible to find. Either way, my problem persists and repeats itself: please give due attention to this report, as to date, in addition to indicating that you have not yet received 10 of the 30 "Adobe Stock" assets promised due to a system problem for which they have mysteriously disappeared in recent months 40 from my account, this month and again it happened that the 10 Resources that had to be credited following the payment of this month, were not credited on time. Please excuse me, but I find it really unacceptable that I have to be constantly begging for what is rightfully mine. Also, please immediately cancel the old "Creative Cloud all applications" plan, please, being careful not to cancel the new one currently in progress. Awaiting your courteous and urgent reply to this letter, best regards.

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Test Screen Name
Legend
April 9, 2021

0. You have not reported your problem to Adobe. Adobe are not here.

1. There is no email.

2. There is phone or chat.

3. Be sure you are logged on to the account with the subscription before going to the help page.

4. If you see no chat icon, try a different browser and be sure any popup blocker is off.

5. Beware of anyone who contacts you claiming to be from Adobe, scammers are very active! Seriously, be careful.

T
Test Screen Name
Legend
October 7, 2020

Maybe you had credits more than a year old? They are lost.

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