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Participating Frequently
October 7, 2026
Question

return a stock image

It seems like the only way to get a refund for stock image is to post a question here. :/ 
I purchased image #1841307264 under the impression it was a vector file, but it is not. I filtered for vectors only and downloaded the .ai file. it is not a vector. I can’t use it. Please refund my credit and correct this image’s description to say it is raster, even the .ai file. 

Also, the generative AI filter still lets lots of AI images through. This is very annoying. 

Thank you. 

    2 replies

    Community Manager
    October 9, 2026

    Hello ​@dunelucy, I've sent the details of your report to be reviewed internally. Thank you for the report and sorry for the problem with the asset.

     

    For a refund/credit return please reach out to our customer care team below:

     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

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    yamato713108855
    Community Expert
    Community Expert
    October 8, 2026

    The community accepts reports regarding problematic assets.
    Staff members will review the reports.

    Customer Support handles requests for credit refunds.
    Please contact us via chat or phone during weekday business hours.

    ​@Contributor1 

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