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savvafil123
savvafil123
Participant
Apr 30, 2018 9:05 PM UTC
Answered

Ripped off

Tricked. Conned. Adobe I want a refund immediately otherwise I will take this further. Seek advice. And believe you me you will lose.

I don’t want a yearly subscription. In fact I don’t want another day of it.

      This topic is closed to new replies. Start a new post to keep the conversation going.
      twaritar3263062
      twaritar3263062Correct answer
      Participating Frequently
      May 1, 2018 2:13 PM UTC

      Hi Savva,

      I would request you to contact our support team Support FAQ: How can I contact Adobe for support?  as they will be able to check if an exception can be made in this scenario.

      In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

      If you still face troubles, please update this thread so that we can assist you further.

      Regards

      Twarita

      View reply

      4 replies

      lkmarketingllc
      Participant
      Jun 30, 2020 10:27 PM UTC

      Yes, I fell for the free trial; yet, when I attempted to cancel, there is NOONE ANSWERING CUSTOMER SUPPORT AT ALL.

       

      The recording said my wait time would be 8 minutes; I hung up after over an hour on hold.  


      Then, when I just went in to cancel all my trials, I not only got charged for 1 month of service, I get a late cancellation fee on top of it.  

      This has to stop.  What rights do we have?  Any??

      Translate
      twaritar3263062
      twaritar3263062
      Participating Frequently
      Apr 30, 2018 10:40 PM UTC

      Hi Savva,

      We apologize for the inconvenience caused to you. Please share the case reference number so that we can review that and can assist you further.

      Regards

      Twarita

      Translate
      savvafil123
      savvafil123Author
      Participant
      May 1, 2018 1:14 PM UTC

      My full name is Savva Filactou and I subscribed to the free trial on adobe stock. Due to unforeseen circumstances I forgot to cancel it before i was charged. You charged my card. I request a refund and no penalty charge cancellation. My email address used for the account is <removed by moderator>

      best regards

      savva

      Translate
      twaritar3263062
      twaritar3263062Correct answer
      Participating Frequently
      May 1, 2018 2:13 PM UTC

      Hi Savva,

      I would request you to contact our support team Support FAQ: How can I contact Adobe for support?  as they will be able to check if an exception can be made in this scenario.

      In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

      If you still face troubles, please update this thread so that we can assist you further.

      Regards

      Twarita

      Translate
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