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sallyc40454541
Participant
Aug 11, 2018 8:48 AM UTC
Answered

Ripped off by Adobe stock?

I single up for 1 months free with Adobe stock. Now I am being faced with a huge cancellation fee to get out of a contract I did not know I had entered into. There sees to be a huge amount of discontent with this billing practice on the Support forum. I believe this is a huge hip off and I don't feel I should pay.

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      Sheena Kaul
      Sheena KaulCorrect answer
      Legend
      Aug 13, 2018 4:58 PM UTC

      Hi Sally,

      I apologize for the troubles that you're facing with the Adobe Stock services.

      I believe you'd subscribed to the Adobe Stock 30-day trial - Get 10 Stock images free. | Adobe Stock with which we don't charge you for the first month and after that your subscription is guided by the Legal subscription terms | Adobe

      I did check your account and it seems that you've already stopped the billing for the subscription. Did you Contact Customer Care for the cancellation request?

      Regards,

      Sheena

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      5 replies

      Sheena Kaul
      Sheena KaulCorrect answer
      Legend
      Aug 13, 2018 4:58 PM UTC

      Hi Sally,

      I apologize for the troubles that you're facing with the Adobe Stock services.

      I believe you'd subscribed to the Adobe Stock 30-day trial - Get 10 Stock images free. | Adobe Stock with which we don't charge you for the first month and after that your subscription is guided by the Legal subscription terms | Adobe

      I did check your account and it seems that you've already stopped the billing for the subscription. Did you Contact Customer Care for the cancellation request?

      Regards,

      Sheena

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      lkmarketingllc
      Participant
      Jun 30, 2020 10:28 PM UTC

      Yes, I fell for the free trial; yet, when I attempted to cancel, there is NOONE ANSWERING CUSTOMER SUPPORT AT ALL.

       

      The recording said my wait time would be 8 minutes; I hung up after over an hour on hold.  


      Then, when I just went in to cancel all my trials, I not only got charged for 1 month of service, I get a late cancellation fee on top of it.  

      This has to stop.  What rights do we have?  Any??

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      WendellaBee
      WendellaBee
      Inspiring
      Jul 13, 2020 11:10 PM UTC

      Apologies for the delayed response to your post. I attempted to review your current subscription, but non-exists under the email address you are using here on the forums.

       

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      tommasom48733167
      Participant
      Aug 11, 2018 1:31 PM UTC

      same problem...

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