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sallyc40454541
Participant
August 11, 2018
Answered

Ripped off by Adobe stock?

  • August 11, 2018
  • 2 replies
  • 428 views

I single up for 1 months free with Adobe stock. Now I am being faced with a huge cancellation fee to get out of a contract I did not know I had entered into. There sees to be a huge amount of discontent with this billing practice on the Support forum. I believe this is a huge hip off and I don't feel I should pay.

      This topic has been closed for replies.
      Correct answer Sheena Kaul

      Hi Sally,

      I apologize for the troubles that you're facing with the Adobe Stock services.

      I believe you'd subscribed to the Adobe Stock 30-day trial - Get 10 Stock images free. | Adobe Stock with which we don't charge you for the first month and after that your subscription is guided by the Legal subscription terms | Adobe

      I did check your account and it seems that you've already stopped the billing for the subscription. Did you Contact Customer Care for the cancellation request?

      Regards,

      Sheena

      2 replies

      Sheena Kaul
      Sheena KaulCorrect answer
      Legend
      August 13, 2018

      Hi Sally,

      I apologize for the troubles that you're facing with the Adobe Stock services.

      I believe you'd subscribed to the Adobe Stock 30-day trial - Get 10 Stock images free. | Adobe Stock with which we don't charge you for the first month and after that your subscription is guided by the Legal subscription terms | Adobe

      I did check your account and it seems that you've already stopped the billing for the subscription. Did you Contact Customer Care for the cancellation request?

      Regards,

      Sheena

      L
      lkmarketingllc
      Participant
      June 30, 2020

      Yes, I fell for the free trial; yet, when I attempted to cancel, there is NOONE ANSWERING CUSTOMER SUPPORT AT ALL.

       

      The recording said my wait time would be 8 minutes; I hung up after over an hour on hold.  


      Then, when I just went in to cancel all my trials, I not only got charged for 1 month of service, I get a late cancellation fee on top of it.  

      This has to stop.  What rights do we have?  Any??

      WendellaBee
      Adobe Employee
      WendellaBee
      Adobe Employee
      July 13, 2020

      Apologies for the delayed response to your post. I attempted to review your current subscription, but non-exists under the email address you are using here on the forums.

       

      T
      tommasom48733167
      Participant
      August 11, 2018

      same problem...

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