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Participant
September 13, 2023
Question

Rückgabe Stock-Footage

  • September 13, 2023
  • 2 replies
  • 121 views

Ist es möglich eine Aufnahme zurück zu geben, die man fälschlicheweise heruntergeladen hat?

Ich habe versehentlich die falsche Aufnahme gekauft/lizenziert und wollte fragen, ob man diese zurück geben kann?

ID #225195069

 

Danke vorab

This topic has been closed for replies.

2 replies

Abambo
Community Expert
Community Expert
September 16, 2023

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
Community Expert
September 16, 2023

Man keine Lizenzen zurück geben, aber eventuell kannst Du mit dem Kundendienst eine Erstattung verhandeln.

 

ABAMBO | Hard- and Software Engineer | Photographer