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patriciam26145797
Participant
June 9, 2017
Answered

S.O.S.: Scammed by Adobe? Trial ended 2 days early.

  • June 9, 2017
  • 2 replies
  • 308 views

I never thought a product as professional as Adobe would scam me as Adobe evidently has.

My trial was scheduled to end June 6.

June 4 I was no longer able to download an image.

June 4 I was no longer able to view my account details.

June 4 I was no longer able to cancel.

After wasting 42 minutes in chat last night with "Emmanuel", and today wasting 25 minutes on phone with Nehid in India, it appears there is no one else with whom to discuss this matter?!?!?!?!?

S.O.S.

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hi Patricia,

    I'm sorry you've been having trouble downloading images from the Adobe Stock website. I see that the Adobe ID you have on the forums has an active Adobe Stock subscription and there should have been no issue downloading your images. Is it possible you have another Adobe ID you use for Adobe Stock?

    EBQ

    2 replies

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    June 9, 2017

    Hi Patricia,

    I'm sorry you've been having trouble downloading images from the Adobe Stock website. I see that the Adobe ID you have on the forums has an active Adobe Stock subscription and there should have been no issue downloading your images. Is it possible you have another Adobe ID you use for Adobe Stock?

    EBQ

    Kanikas
    Kanikas
    Legend
    June 9, 2017

    Hi Patriciam26145797,

    Sorry for the inconvenience!

    Please see: Understand why Adobe trial software expires or ends early

    Hope this helps.

    Thanks

    Kanika

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    June 9, 2017

    This is not applicable to Adobe Stock.

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