Participant

Answered

Same Series Search Glitch

Forum|Forum|8 years ago
June 26, 2017
6 replies
926 views

Hello all,

I seem to be having an issue with 'Same Series' searches. If I select a photo from search, then click the show more from same series option, Adobe Stock is loading up the images as it should. If however there is a sufficient number of results within that series to roll onto a second page, when I click the 'next page' link (or the number 2 link), it takes me back to my original search term, not the drilled down series search.

Anyone else seeing the same issue?

I have manage to duplicate the fault on two separate machines and multiple browsers (macOS Sierra, Chrome & Safari)

Could do with a fix on this ASAP.

Thanks in advance.

This topic has been closed for replies.

Correct answer WendellaBee

Actually the fix is scheduled to go live next week.

EBQ

R

rmhaskell

Participant

I am also experiencing this issue on ALL SERIES that I attempt to browse, as well as the "More from this model" option.

Page 1 is fine, but clicking over to page 2 takes me to this link: https://stock.adobe.com/search?filters%5Bcontent_type%3Aphoto%5D=1&filters%5Bcontent_type%3Aillustration%5D=1&filters%5Bcontent_type%3Azip_vector%5D=1&filters%5Bcontent_type%3Avideo%5D=1&filters%5Bcontent_type%3Atemplate%5D=1&filters%5Bcontent_type%3A3d%5D=1&filters%5Binclude_stock_enterprise%5D=0&filters%5Bis_editorial%5D=0&safe_search=1&search_page=2

This isn't even my original search.

Here are some of the collections in which I cannot reach page 2 (though, again, this is happening to me on every series and model collection I attempt to browse).

https://stock.adobe.com/search?serie_id=60788016&load_type=see%20more&prev_url=detail

https://stock.adobe.com/search?serie_id=91106447&load_type=see%20more&prev_url=detail

https://stock.adobe.com/search?serie_id=93196068&load_type=see%20more&prev_url=detail

I have used both Chrome and Edge, and have the same result in both browsers.

twaritar3263062

Participating Frequently

Hi Rebekah,

We tried to replicate the same thing at our end, however, we were able to search the images properly when going to the second page. Please see the screenshots:

I would request you to kindly log out and log back into your account. Also, you may try resetting the browser, clearing the cookies/cache.

Let us know if this helps. Feel free to get back to us if you face any issues.

Regards,

Twarita

michellevfx

Participant

I'm having the same issues. Although its very random on which pictures this happens on when I try to go to the next page.

When will this be resolved?

twaritar3263062

Participating Frequently

Hi Michelle,

Sorry to hear that you are facing troubles. Could you please share the image numbers so that we can further look into the issue?

Regards,

Twarita

Sheena Kaul

Legend

Hi all,

The issue has been resolved.

Apologize for the inconvenience caused.

Regards,

Sheena

WendellaBeeCorrect answer

Adobe Employee

Actually the fix is scheduled to go live next week.

EBQ

J

JakeOrange

Participant

I am ABSOLUTELY having this same problem. It will say there are plenty of images (on multiple pages) but when I go to the next page, it wither says "There are no results" or it takes me to the beginning again.

The image was 65157112. I was looking for More in Series. First page fine, went to click on page 2 and took me to the page as if I'd never chosen that series. I've added images so you can follow the process...

What I was looking for, clicked on See More