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Hugh_2691
Hugh_2691
Participating Frequently
April 23, 2021
Answered

Save to Library function not working

  • April 23, 2021
  • 2 replies
  • 1968 views

'Save to Library' option not working for me either in detail or expanded view. Am running Chrome on an iMac using 10.14.6

This topic has been closed for replies.
Correct answer LaitEauAh

I watched the clip and can see that your situation is similar to other customers for which we solved the issue by renaming all the libraries having an empty name through https://assets.adobe.com/libraries.

Please go on assets.adobe.com and rename all your libraries having an empty name. Even if most of your libraries have a name, having just one unnamed library is causing the issue you are seeing on Adobe Stock.

2 replies

L
Community Manager
LaitEauAhCommunity Manager
Community Manager
April 23, 2021

We noticed that this issue is due to some libraries having an empty name. To solve the problem, you can go on assets.adobe.com, go into Libraries menu and rename all the libraries having an empty name. Once done, please refresh your Adobe Stock page and you should be able to save again into your Libraries.

Please note that our tech team is working on a solution to properly display empty names libraries on Adobe Stock as it is made on assets.adobe.com.

Hugh_2691
Hugh_2691Author
Participating Frequently
April 23, 2021

I have at least six which are named. If you watch the clip you'll see it doesn't give options to save to any.

L
Community Manager
LaitEauAhCommunity ManagerCorrect answer
Community Manager
April 23, 2021

I watched the clip and can see that your situation is similar to other customers for which we solved the issue by renaming all the libraries having an empty name through https://assets.adobe.com/libraries.

Please go on assets.adobe.com and rename all your libraries having an empty name. Even if most of your libraries have a name, having just one unnamed library is causing the issue you are seeing on Adobe Stock.

    Abambo
    Abambo
    Community Expert
    April 23, 2021

    Just for a test, try a different browser.

    I can confirm that "save to Library" currently works for me ... but on Windows 10 and Firefox.

    ABAMBO | Hard- and Software Engineer | Photographer
      Hugh_2691
      Hugh_2691Author
      Participating Frequently
      April 23, 2021

      The same issue showing up in both Firefox & Safari.

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