Saved favorites are not showing in my library

Question

Please help! I save photos to my favorites by clicking the heart. It SAYS it's saved, and when i go to my library, i can see them in the thumbnail for the folder they get saved to. However when i open up that folder to actually get to the photo, nothing i favorite is showing there, even if the "display all" filter is set. The only photos that are showing in the library are the licensed ones that i downloaded. I don't want to have to download every single thing i like before i decide if i want to use it. Where are they?

JayI14 · Accepted Answer

Sorry you are having trouble with this. Not sure why this would be happening. Any assets you save to a library should show up in the library afterwards. You mentioned the Display All filter. Can you switch to Licensed only and unlicensed only and back to all to see if this refreshes it? Also try clearing the cache and cookies from your browser to see if something was not refreshed. Finally, if you're still having issues, can you try creating a new library and see if you still have the same issue.
I am not able to reproduce this issue on my end. Thanks

hayleyw99905131 · Answer

I'm having this issue currently. I favorited a bunch of templates to come back to later, and none of them are showing up in my favorites folder on Adobe Express. I scrolled through hundreds of templates to pick the ones I wanted to save, so it's super frustrating that NONE of them are actually in the folder where they should be!

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