Participating Frequently

Answered

Searching issues (PLEASE HELP ME! :o(.....)

Forum|Forum|8 years ago
July 14, 2017
2 replies
2474 views

Hi! Can someone can help me please?

I have this problem since at least 1 month and it drive me crazy!!!!

Please, do this test for me (you don't need a subscription to do the test) :

STEP 1 : Go to this image on Adobe Stock : 92717872

STEP 2 : Click on it and choose «See more» at the right bottom

STEP 3 : Go completely to the bottom (there's 4 pages of similars pictures)

STEP 4 : Click to see page 2 or «Next»

RESULT FOR ME : I have a new page with this message : Sorry, no results were found with that term.

(sometime it redirect me on an other page with absolutely no link with my research)

It's the same thing for each images! I have 108 credits and I can't search images that I want.

Adobe support told me «Please note that we weren’t able to reproduce this issue and hence it seems to be a browser specific issue.»

But I know 4 person that expect the same issue and I have the problem with Safari and Google Chrome. (OS 10.9.5)

Maybe if we're many they will try to find what's happen?

Thank you very much!

This topic has been closed for replies.

Correct answer WendellaBee

Thank you very much EBQ,

I really appreciate you intervention in this case and all you answer to me.

You seem to really care about people and you offer a great customer support.

I wish that you've right and that everything will be fix the next week as you've wrote.

Thanks a lot,

Ève

Hi Ève,

The fix is now live. Please let us know if you see any issues.

EBQ

Sheena Kaul

Community Manager

Hi all,

The issue has been resolved.

Apologize for the inconvenience caused.

Regards,

Sheena

E

EvecmoiAuthor

Participating Frequently

Hi Sheena,

I was so excited when I saw your post this morning.

Unfortunately, the problem is still there.

I tested it on Safari and Google chrome again.

Someone else test it for me. Same issue with :

Yosemite 10.10.5, with Chrome and Safari.

Can I also have an answer for my post #15 please?

Thank you,

Ève

E

EvecmoiAuthor

Participating Frequently

I've made a post on a group of graphic designer and I asked to people to made the test for me.

Here's few result :

Same issue with :

• Yosemite 10.10.5 (Chrome, Safari)

• Lion (Firefox)

• OS X El Capitain (Firefox)

• Win8.1 enterprise (Firefox, Chrome, Opera & IE11)

OK with :

• Windows 10 pro (Chrome)

On Android :

When the person click on «Next» the site bring her back to a default research page with many many images (million of images) not link to the initial research. (I have the same issue with some images but it was more easy to asked people to make the test with the same image.)

----

IMPORTANT :

Also, we've analysed the URLs and I think the bug is linked to this parameter «similia_id» who don't follow with the «See next» button.

----

I really wish that all this answers will help you to resolve the bug.

Until it will resolved I wish to have a refund of my July month please as your website isn't 100% functionnal.

Thank you for your comprehension.

WendellaBee

Adobe Employee

Hi E.,

I've seen some reports regarding search and will be following up with our engineering team about your issue. Can you tell me which browser you are using? Can you reproduce this behavior on other browsers? I'm thinking this may be a Safari issue, but not reproducible on Chrome, can you please confirm?

Thank you,

EBQ

E

EvecmoiAuthor

Participating Frequently

Hi! Thank you for your answer.

I have the same problem with : Safari : 9.0.1 AND Google Chrome : 54.0.2840.71 (64-bit)

I have the OS 10.9.5 (but two other person have Yosemite and have the same issue.

Let me know please because I have lots of credit and I can't search images. It's a real problem for me

Thank you...

E

EvecmoiAuthor

Participating Frequently

Hi again!

I found someone else with the same issue with : OS El Capitan 10.11.4 with Google Chrome

...

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