Self-subscription

Question

Good morning.

It turned out that I have a second subscription - Adobe Stock. I didn't buy it, I don't know why it is in my package. I purchased the creative cloud package on December 27. On the other hand, a month later, it started charging me extra for Adobe Stock, even though I did not buy this package. I would like to cancel it, without additional charge.

Abambo · Answer

Together with your Creative Cloud package, you did also order a one-month trial subscription for stock, that, when not cancelled, will continue as a one-year stock subscription. Check the mail you got when taking your subscription.

If you haven't used it, you should contact Adobe customer care for a cancellation and eventually also for a refund.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

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