This is just one of countless examples of assets proporting to be isolated, transparent, or market themselves as having a clipping path included.
By @jessyblorp
No asset has the clipping path included, and assets that claim so, will be checked again. I suppose that those are older assets, from a time when the moderation was not that stringent. Only asset available as PNG can have transparency. Some vector assets have a simulated chequerboard-transparency. That is, however, necessary for those assets, as they only work correctly against a background. The concerned assets are those with light effects. You need to have access to a current Illustrator to be able to work with those assets.
If you have a teams/enterprise subscription, a moderator will need to contact Customer Support for the credit. You should post the Asset ID here, so that Adobe can act appropriately. When you have told the chatbot that you have a stock issue, you can type Agent for getting a human on the chat.
Are there humans reviewing these things before they're put up for sale or are we at the mercy of some kind of (obviously not so great at this) AI?
By @jessyblorp
Asset moderation is done by humans and is very stringent. This does, however, not mean, that there are no erroneously approved assets in the database. In addition, there is a certain number of older assets in the database, that would not pass moderation today. And as a newer problem, Adobe had initially problems, detecting bad generative AI assets. So, there is a certain amount of bad generative AI in the database. To avoid future concerns with those, Adobe enhanced the rules for submitting AI and is enforcing those rules.
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