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T
test3425325
Participant
September 3, 2021
Answered

Sie belasten meinem Konto weiterhin Abogebühren.

  • September 3, 2021
  • 1 reply
  • 350 views

Guten Tag,

 

Abo ist zum 10.04. gekündigt. Heute sehe ich auf meiner Kreditkartenabrechnung, dass sie über Monate den Betrag weiterhin eingezogen haben. Bitte setzen Sie sich mit mir in Verbindung. Leider konnte ich auf der Webseite weder eine Tel.nr. noch eine Email-Adresse des Kundenservice gefunden. 

 

Bitte setzen Sie sich mit mir umgehend in Verbindung, um den Fehler zu korrigieren. 

 

Vielen Dank!

 

mfG

 

This topic has been closed for replies.
Correct answer WendellaBee

Hi @test3425325, 

I don't see any renewing subscriptions under the Adobe ID you are using here on the forums. If the charge was from Adobe is it possible you have subscription under a different Adobe ID? If this is a possiblity you'll want to sign out and sign in with that Adobe ID/email address.

 

If you require additional assistance I'd recommend contacting customer care, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
September 3, 2021

Hi @test3425325, 

I don't see any renewing subscriptions under the Adobe ID you are using here on the forums. If the charge was from Adobe is it possible you have subscription under a different Adobe ID? If this is a possiblity you'll want to sign out and sign in with that Adobe ID/email address.

 

If you require additional assistance I'd recommend contacting customer care, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


    T
    test3425325Author
    Participant
    September 21, 2021

    Guten Tag,

     

    ich kann niemanden erreichen, auch hat sich bei mir niemand gemeldet. Bitte nennen Sie mir die E-Mail Adresse, damit ich mein Problem schildern kann. Es geht um rund 70 Euro, die Sie mir belastet haben, trotz Kündigung. 

     

    Danke!

     

    mFG

     

     

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    September 21, 2021

    I don't see any renewing subscriptions under the Adobe ID you are using here on the forums. If the charge was from Adobe is it possible you have subscription under a different Adobe ID? If this is a possiblity you'll want to sign out and sign in with that Adobe ID/email address.

     

    If you require additional assistance I'd recommend contacting customer care, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

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