Skip to main content
T
test3425325
Participant
September 3, 2021
解決済み

Sie belasten meinem Konto weiterhin Abogebühren.

  • September 3, 2021
  • 返信数 1.
  • 352 ビュー

Guten Tag,

 

Abo ist zum 10.04. gekündigt. Heute sehe ich auf meiner Kreditkartenabrechnung, dass sie über Monate den Betrag weiterhin eingezogen haben. Bitte setzen Sie sich mit mir in Verbindung. Leider konnte ich auf der Webseite weder eine Tel.nr. noch eine Email-Adresse des Kundenservice gefunden. 

 

Bitte setzen Sie sich mit mir umgehend in Verbindung, um den Fehler zu korrigieren. 

 

Vielen Dank!

 

mfG

 

このトピックへの返信は締め切られました。
解決に役立った回答 WendellaBee

Hi @test3425325, 

I don't see any renewing subscriptions under the Adobe ID you are using here on the forums. If the charge was from Adobe is it possible you have subscription under a different Adobe ID? If this is a possiblity you'll want to sign out and sign in with that Adobe ID/email address.

 

If you require additional assistance I'd recommend contacting customer care, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


返信数 1

WendellaBee
WendellaBee解決！
Inspiring
September 3, 2021

Hi @test3425325, 

I don't see any renewing subscriptions under the Adobe ID you are using here on the forums. If the charge was from Adobe is it possible you have subscription under a different Adobe ID? If this is a possiblity you'll want to sign out and sign in with that Adobe ID/email address.

 

If you require additional assistance I'd recommend contacting customer care, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


    T
    test3425325作成者
    Participant
    September 21, 2021

    Guten Tag,

     

    ich kann niemanden erreichen, auch hat sich bei mir niemand gemeldet. Bitte nennen Sie mir die E-Mail Adresse, damit ich mein Problem schildern kann. Es geht um rund 70 Euro, die Sie mir belastet haben, trotz Kündigung. 

     

    Danke!

     

    mFG

     

     

    WendellaBee
    WendellaBee
    Inspiring
    September 21, 2021

    I don't see any renewing subscriptions under the Adobe ID you are using here on the forums. If the charge was from Adobe is it possible you have subscription under a different Adobe ID? If this is a possiblity you'll want to sign out and sign in with that Adobe ID/email address.

     

    If you require additional assistance I'd recommend contacting customer care, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

      契約条件Accessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices