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FrogDigitalMedia
Participant
January 17, 2018
Answered

SIgned up for 1 year of 10 photos per month, cant even download 1!??!

  • January 17, 2018
  • 1 reply
  • 251 views

Logging into my Creative CLoud account, I can see that on 7th April 2017 I signed up for a free year of Adobe Stock (10 images per month).

The order number shown on my account for this is: ADD001165711UK

Now in January 2018 and I cant download an image.

Ive checked it isnt a "premium" image.

The image in question is #65236655

Please, can someone help urgently as Im in the middle of a job for a client and need to get this resolved asap.

Thank you.

    This topic has been closed for replies.
    Correct answer Beverley Gray

    Hi there

    You signed up for the 10 assets/month, annual subscription where the first month was free.  The Stock subscription was cancelled during the first month free trial period.

    Kind regards

    Bev

    1 reply

    twaritar3263062
    twaritar3263062
    Participating Frequently
    January 17, 2018

    Hi Andrew,

    I have checked your account details and noticed that your Stock subscription has been cancelled and the remaining assets got expired on 5/7/2017. I would like to let you know that you can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

    For more details, you may refer to Common Questions about plans, purchasing, and availability, Adobe Stock

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    F
    FrogDigitalMediaAuthor
    Participant
    January 17, 2018

    Sorry I'm confused.

    i certainly still have my Creative Cloud subscription, and I don't remember ever cancelling my Adobe stock subscription.

    im not sure this even makes sense - why would I have cancelled a Stock subscription that was free for a year?

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    January 18, 2018

    Hi there

    You signed up for the 10 assets/month, annual subscription where the first month was free.  The Stock subscription was cancelled during the first month free trial period.

    Kind regards

    Bev

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