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brocodile1
Participant
June 6, 2026
Question

signed up for a free trial but cannot download any images, shoots me back to sign up for a free trial

  • June 6, 2026
  • 1 reply
  • 12 views

I signed up for a free Adobe Stock trial, entered my credit card numbers, and was okay. I see in my plan it's there, but when I hit Access My App, it shoots me to the Adobe Stock site, where it still offers me a free trial. When I go to an image I want to download, it says I have to either sign up for a free trial or can't do it. I have tried logging in and out to no avail. I have tried clearing my cache to no avail. I am not a computer maven, and I do not know what to do next. 

    1 reply

    leo.r
    Community Expert
    Community Expert
    June 7, 2026

    Post this in the Stock forum (you may need to change the title slightly to avoid a duplicate post error): https://community.adobe.com/stock-29