signed up for a free trial but cannot download any images, shoots me back to sign up for a free trial

I signed up for a free Adobe Stock trial, entered my credit card numbers, and was okay. I see in my plan it's there, but when I hit Access My App, it shoots me to the Adobe Stock site, where it still offers me a free trial. When I go to an image I want to download, it says I have to either sign up for a free trial or can't do it. I have tried logging in and out to no avail. I have tried clearing my cache to no avail. I am not a computer maven, and I do not know what to do next.