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Participant
July 15, 2021
Answered

Something is wrong with it File #: 299393856

  • July 15, 2021
  • 2 replies
  • 499 views

Hello, I was very surprised to see how bad this 3D image was. There are lots of artifacts on it.

File #:  299393856 
Could you refund?

Thanks!

 

 

 

This topic has been closed for replies.
Correct answer WendellaBee

This is not a 3D image, I'll forward this to the content team for review. Please be cognizant that contributors have a free hand in what title they give their assets. You'll want to confirm the file type before licensing an asset. This file is a jpeg.

If you are looking for 3D assets you'll want to use the menus at the top of the website or use the filter on the left of the page.

 

2 replies

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
July 15, 2021

This is not a 3D image, I'll forward this to the content team for review. Please be cognizant that contributors have a free hand in what title they give their assets. You'll want to confirm the file type before licensing an asset. This file is a jpeg.

If you are looking for 3D assets you'll want to use the menus at the top of the website or use the filter on the left of the page.

 

Participant
July 15, 2021

Wow, EvilBugQueen, the JPEG is a 3d rendered image. Sorry that I confused you with my request.

Abambo
Community Expert
Community Expert
July 15, 2021

The review team will look at the image and determinate if the artefacts you detected are major defects. If they agree, the asset will be withdrawn.

ABAMBO | Hard- and Software Engineer | Photographer
Participating Frequently
July 15, 2021

Hello MPettigrew,

I have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!!

Participant
July 15, 2021

You're fast! Thanks so much Vani!