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Mrs_Maëla
Participant
January 10, 2023
Answered

Souscription automatique adobe stock

  • January 10, 2023
  • 2 replies
  • 279 views

Bonjour,

En novembre dernier j'ai souscrit la formule étudiante à adobe créative et automatiquement j'ai été souscrit à adobe stock alors que j'en ai pas l'utilité. J'ai remarqué que j'ai été prélever de 35€99 le mois dernier. Comment me faire rembourser pour un service non demandé ? Et également ne plus être souscrit à cette offre.

Merci et bonne journée. 

Cordialement, 

Maëla.

    This topic has been closed for replies.
    Correct answer Rashmi27002770wxve

    Hi there,

     

    Thank you for writing to us. Happy to help!

     

    We have checked your account and we see that you have cancelled the Adobe Stock subscription under the email address associated with the community.

     

    We see that the refund has been initiated. We would request you to wait for 7-10 business days and the refund should reflect in your account.

     

    Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

     

    Hope the information was helpful to you. Please let me know if you have any further questions.

     

    Sincerely,

    Rashmi Swain

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 10, 2023

    you can check your account to confirm what @Rashmi27002770wxve stated about stock being cancelled. https://account.adobe.com

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>

      R
      Community Manager
      Rashmi27002770wxveCommunity ManagerCorrect answer
      Community Manager
      January 10, 2023

      Hi there,

       

      Thank you for writing to us. Happy to help!

       

      We have checked your account and we see that you have cancelled the Adobe Stock subscription under the email address associated with the community.

       

      We see that the refund has been initiated. We would request you to wait for 7-10 business days and the refund should reflect in your account.

       

      Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

       

      Hope the information was helpful to you. Please let me know if you have any further questions.

       

      Sincerely,

      Rashmi Swain

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