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9
93975310
Participant
July 13, 2017
Answered

Standard -> Extended License

  • July 13, 2017
  • 2 replies
  • 668 views

Hello Adobe,

I have been billed for Standard License when I was meant to buy the Extended License. Please may the last two purchases either be credited so that I may purchase the extended licenses or charge me the difference for the extended license please.

Truly Customer.

This topic has been closed for replies.
Correct answer Beverley Gray

I see, is there a way to bill me for the difference?

Perhaps give me x2 - $9.99 Discounts on my next purchases.


Hi there

You have been provided with 2 standard asset credits, so won't be charged for your next 2 purchases of a standard license.

Kind regards

Bev

2 replies

9
93975310Author
Participant
July 21, 2017

I have still not been helped with this issue.

twaritar3263062
twaritar3263062
Participating Frequently
July 13, 2017

Hi Dann,

I have added 2 image credits to your account as a goodwill gesture and you can buy extended licenses.

Hope that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

9
93975310Author
Participant
July 13, 2017

Sorry I am unclear on what is being said.

When I purchase the extended License will I be billed for the difference? (Between standard and extended)

Will you be refunding me for the two Standard Licenses?

I am mostly concerned on the billing.

twaritar3263062
twaritar3263062
Participating Frequently
July 13, 2017

Dann,

Unfortunately, we will not be able to refund the amount as per the terms and conditions.

Request you to kindly Contact Customer Care for the same.

Get back to us for any other query.

Regards

Twarita

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