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Standard -> Extended License

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Hello Adobe,

I have been billed for Standard License when I was meant to buy the Extended License. Please may the last two purchases either be credited so that I may purchase the extended licenses or charge me the difference for the extended license please.

Truly Customer.

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Beverley GrayCorrect answer

Inspiring

I see, is there a way to bill me for the difference?

Perhaps give me x2 - $9.99 Discounts on my next purchases.

Hi there

You have been provided with 2 standard asset credits, so won't be charged for your next 2 purchases of a standard license.

Kind regards

Bev

9

93975310Author

Participant

I have still not been helped with this issue.

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twaritar3263062

Participating Frequently

Hi Dann,

I have added 2 image credits to your account as a goodwill gesture and you can buy extended licenses.

Hope that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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9

93975310Author

Participant

Sorry I am unclear on what is being said.

When I purchase the extended License will I be billed for the difference? (Between standard and extended)

Will you be refunding me for the two Standard Licenses?

I am mostly concerned on the billing.

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twaritar3263062

Participating Frequently

Dann,

Unfortunately, we will not be able to refund the amount as per the terms and conditions.

Request you to kindly Contact Customer Care for the same.

Get back to us for any other query.

Regards

Twarita

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