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P.282975183i2y
Participant
February 9, 2023
Answered

still: cannot merge my Fotalia content with Adobe Stock

  • February 9, 2023
  • 6 replies
  • 603 views

still: cannot merge my Fotalia content with Adobe Stock.

Cannot find contact form to conatact Adobe depending this issue (the solution provided in another post with this topic, does not work: There is no "contact us" link on the bottom of the Fotalia website).

I bought a lot of pictures in fotalia, where are my licenses?

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Correct answer Abambo

Please contact Adobe customer care for this. The Fotolia site has been closed now for a couple of years and the automatic synchronization does not work any more if my information is correct.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

6 replies

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
February 9, 2023

Please contact Adobe customer care for this. The Fotolia site has been closed now for a couple of years and the automatic synchronization does not work any more if my information is correct.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
P.282975183i2yAuthor
Participant
February 10, 2023

Thanks, but Adobe Customer Care is a joke: Two times I asked for help, two times zhey just disconnected (see the screenshot attached).
Two days ago I found somewhere a contact form (it is a jungle, hard to find contact options) and I wrote them, still no answer.
It´s like Scam: I bought pictures at Fotalia, paid for them and now, after Adobe bought Fotalia, I cannot access my licenses.

 

P.282975183i2yAuthor
Participant
February 10, 2023

UPDATE: I found someone from the Adobe Customer Support who stayed in line and found a solution. Many thanks to "Shikha" (screenshot attached). Adobe needs more people like him/her.

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