Hi team,When I try and access my audio licenses, I get the above error. This page isn’t workingstock.adobe.com redirected you too many times. Try clearing your cookies.ERR_TOO_MANY_REDIRECTS It is an issue on all devices, incognito, work laptop, mobile phone. Anyone know what I can do to fix this? TIA Ben

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benlavnz

Participating Frequently

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stock.adobe.com redirected you too many times - can't access my licenses

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Hi team,

When I try and access my audio licenses, I get the above error.

This page isn’t working

stock.adobe.com redirected you too many times.

Try clearing your cookies.

ERR_TOO_MANY_REDIRECTS

It is an issue on all devices, incognito, work laptop, mobile phone. Anyone know what I can do to fix this?

TIA

Ben

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WendellaBeeCorrect answer

Inspiring

Hi there,

No one has attempted to contact me since my original phone call 15 days ago. I am getting debited each month for a service I cannot use, as I cannot access the license keys. I cannot post my work as I will receive copywrite infringement. Is anyone from Adobe going to reach out and help resolve this issue?

Hi @benlavnz,

Could you please clear your browser history and sign into the Adobe Stock site again? We've made a change that I expect will resolve this issue. Please let me know what you discover.

Abambo

Community Expert

The mobile phone in Wi-Fi or phone network?

What is your OS? Are you behind a corporate firewall/proxy server? It looks to me, that somewhere the network is ill configured.

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ABAMBO | Hard- and Software Engineer | Photographer

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benlavnzAuthor

Participating Frequently

Windows 11 and android. Just on a regular home Asus, but have tried on my work computer, my mobile is on 4g. Other threads have spoken about changing user names/user pictures etc.

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Abambo

Community Expert

Sorry, but I currently have no clue what is going on. You could try, on your computer in a command window to enter "tracert stock.adobe.com", to see if you reach the Adobe site. tracert (traceroute) will show you the path it takes from one endpoint to an other. You can google the command, if you want more info on that.

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ABAMBO | Hard- and Software Engineer | Photographer