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Mike280752241o6b
Participant
March 8, 2023
Answered

Stock Credits DID NOT RENEW

  • March 8, 2023
  • 1 reply
  • 1294 views

My Adobe Stock plan is set to renew on the 8th of the month, with 25 credits per month.  There were no additonal credits this morning, and as of Noon that is unchanged.  I've spent far too long chatting with an agent and their floor supervisor, and my work day has been thrown off schdule.  As you can see, Adobe is well aware of the monthly charge, and while I've held up my end of the bargain, I still can't access my credits.  Chat agent says this will take 24-48 HOURS to sort out, which is profoundly tone-deaf for a digital arts company.  So, while I'm losing money and opportunity, I'm also bound by a contract that will penalize me for cancelling.   Not a single other subscription (inclduing Photoshop) has ever given me this kind of problem.  If anyone could shed light on this problem, I would be most grateful.  For now, I need to explain to my client why the work is going to be late.  I'll be lucky if I don't get fired.  Thanks Adobe.

Correct answer WendellaBee

Your renewal date is relevant to the time and date you started your subscription. If you started your subscription on February 8th at 3:45:23 P.M. then your quota will renew on March 8th at 3:45:23 P.M.

1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
March 8, 2023

Your renewal date is relevant to the time and date you started your subscription. If you started your subscription on February 8th at 3:45:23 P.M. then your quota will renew on March 8th at 3:45:23 P.M.

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Mike280752241o6bAuthor
Participant
March 8, 2023

Thanks.
Wow, I wish the two agents (one of whom was a floor supervisor) knew that.  It would have saved me lots of time and stress.  They told me it would take 24-48 hours to sort out, which is a lifetime in the world of digital arts.  Now, do you know why this is the case?  It makes absolutely no sense.  If you don't know or are (like those agents) bound by company policy not to discuss, I understand.
Thank you again.

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    March 8, 2023

    I will certainly pass on your feedback to our customer care leads and I'm very sorry that you had this experience.

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