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KirstieBUK
Participant
November 10, 2021
Answered

Stock credits showing on plan but cannot licence an image

  • November 10, 2021
  • 2 replies
  • 373 views

I have a creative cloud license and have added Adobe Stock Credits, but I cannot redeem these to purchase images. The credits are showing, but when I try to licence an image, a pop up appears saying

'Welcome Back! Now that you're logged in, please make your selection again.' I have been on with Adobe now for 3 weeks trying to get this issue sorted but I am having zero luck. Please help! Any advice welcome.
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Correct answer WendellaBee

This has been fixed, please reach out if you encounter this issue again.

2 replies

WendellaBee
WendellaBeeCorrect answer
Inspiring
November 12, 2021

This has been fixed, please reach out if you encounter this issue again.

    WendellaBee
    WendellaBee
    Inspiring
    November 10, 2021

    Hi @KirstieBUK,

    I know what the issue is it. It will take a little time to fix it, but I will let you know when it's resolved.

     

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