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alisong83764930
Participating Frequently
Sep 1, 2017 1:14 PM UTC
Answered

Stock disappeared

I had about 40 images left for downloading when my annual subscription expired. I logged in today to find those images gone. I have paid for them.
Who do speak to to fix this?
Alison

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Sep 1, 2017 1:56 PM UTC

    Hi Alison,

    You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

    Also, you can refer to Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

    You need to download all the assets in order to use them after the subscription gets expired, as the once downloaded would have remained in your license history forever.

    Feel free to update this thread in case of any additional query.

    Regards,

    Twarita

    View reply

    9 replies

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Sep 1, 2017 1:56 PM UTC

    Hi Alison,

    You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

    Also, you can refer to Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

    You need to download all the assets in order to use them after the subscription gets expired, as the once downloaded would have remained in your license history forever.

    Feel free to update this thread in case of any additional query.

    Regards,

    Twarita

    Translate
    alisong83764930Author
    Participating Frequently
    Sep 1, 2017 1:59 PM UTC

    That's not cool. It's theft. I paid for those images.

    On Fri, 01 Sep 2017 at 3:57 PM twaritar3263062 <forums_noreply@adobe.com>

    Translate
      twaritar3263062
      twaritar3263062
      Participating Frequently
      Sep 1, 2017 2:05 PM UTC

      I understand your concern but this is the workflow, however, you can Contact Customer Care for further assistance.

      Regards,

      Twarita

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