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Participant
Jul 23, 2017 6:31 PM UTC
Answered

Stock image purchased by accident

Hi.

Purchased FILE #:  12514829  by accident: what was always "save preview to library" suddenly became " license and save"...

Please may i un-license?

Thank you

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Jul 24, 2017 12:06 PM UTC

    Hi Angus,

    I'm afraid that there is no way to unlicense the image, however, I was able to check the image number under your Adobe ID and have added 1 credit to your account so that you can use a different image.

    Let me know if that helps!

    Regards,

    Sheena

    2 replies

    Participant
    Mar 13, 2020 7:11 AM UTC

    Hi, I also accidently purchased a stock image by mistake. File #:  306953852 . Can this be reversed or credited please?!

     

    Thanks - Vivi 

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Jul 24, 2017 12:06 PM UTC

    Hi Angus,

    I'm afraid that there is no way to unlicense the image, however, I was able to check the image number under your Adobe ID and have added 1 credit to your account so that you can use a different image.

    Let me know if that helps!

    Regards,

    Sheena

    Translate