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Q
quourteous
Participant
July 23, 2017
Answered

Stock image purchased by accident

  • July 23, 2017
  • 2 replies
  • 389 views

Hi.

Purchased FILE #:  12514829  by accident: what was always "save preview to library" suddenly became " license and save"...

Please may i un-license?

Thank you

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Angus,

    I'm afraid that there is no way to unlicense the image, however, I was able to check the image number under your Adobe ID and have added 1 credit to your account so that you can use a different image.

    Let me know if that helps!

    Regards,

    Sheena

    2 replies

    V
    vivitnguyen
    Participant
    March 13, 2020

    Hi, I also accidently purchased a stock image by mistake. File #:  306953852 . Can this be reversed or credited please?!

     

    Thanks - Vivi 

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    July 24, 2017

    Hi Angus,

    I'm afraid that there is no way to unlicense the image, however, I was able to check the image number under your Adobe ID and have added 1 credit to your account so that you can use a different image.

    Let me know if that helps!

    Regards,

    Sheena

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