Participating Frequently

Answered

Stock images that are licensed are not full res

16 replies
1833 views
Translate

I used a preview image from stock and was happy with how it looked so I licensed it and saved it to my library. Now when I go to place the image the image is unbelievably small and is so pixelated that it's unrecognizable when I enlarge it. If I hover over the graphic in my library it says the file size is it's true dimensions. It's an .ai file type and even in Illustrator it opens a micro image. When I was working with the preview it was fine and was a great resolution and size.

This topic is closed to new replies. Start a new post to keep the conversation going.

J

joon.StockCorrect answer

Participating Frequently

(Email Removed by Mod..)

Thank you.

Credits added to your account. Thank you.

A

amandaconnolly

Participant

I am having this issue. The image was a fine resolution when I downloaded the preview, but when I licensed it, it was tiny. Image no 244528552.

Translate

Abambo

Community Expert

244528552 is an Illustrator file that needs to be opened in Illustrator. You can probably also place it in Photoshop as a smart object, but you will need to have Illustrator for this to work if I'm correctly informed.

Translate

ABAMBO | Hard- and Software Engineer | Photographer

A

amandaconnolly

Participant

I have illustrator, so I opened it in that, then exported it into a jpeg.

Translate

MatHayward

Legend

Please try opening the downloaded vector file by double clicking it from within your library and let me know if that gives you a better result.

Kind regards,

Mat Hayward

Translate

M

michaelc67271003Author

Participating Frequently

Hi Mat,

I've opened the vector by double clicking it like you asked. It's letting me zoom in and stretch the file while maintaining it's resolution. However the file says the image is 9000 x 3583 px so why is it still only appearing as about 1 1/2" wide at 100%?

Translate

twaritar3263062

Participating Frequently

Hi Michael,

Can you please share the file ID which you are referring to?

Regards

Twarita

Translate

M

michaelc67271003Author

Participating Frequently

Hi,

There is actually two files I'm experiencing this with.

#180325248

#121981730

Translate

twaritar3263062

Participating Frequently

Hi Michael,

I downloaded the same images and opened them with Illustrator(version 2018) on my end and I did not encounter this issue. The images seems fine (not pixelated and small).

Can you please try the following step:

Go to Edit> Preferences> Performance> please turn off the GPU performance and check once again.

If still facing troubles please share some screenshots so that we can further assist you.

Regards

Twarita

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.