Stock images with wrong file type

6 replies
80 views
Translate

Today I downloaded two items listed as vector stock that are not vector, they are raster images embedded in AI files.

1932833166
1932716453

B

Brian28814589e3qy

Participant

Same issue today with these files:
1894155719
1894155644

Translate

JeremyS_BPSAuthor

Participant

And another one:

1932876003

Translate

JeremyS_BPSAuthor

Participant

Another one:

1932861891

Translate

Jill_C

Community Expert

@Contributor1 may be able to help with this issue.

Translate

Jill C., Forum Volunteer

C

Contributor1

Community Manager

Hello @JeremyS_BPS and @Brian28814589e3qy, I've sent the details of the asset you reported (1932861891, 1932876003, 1894155719, 1894155644, 1932833166, 1932716453) to be reviewed internally. Thank you for the report and sorry for the problem with the vectors.

For a refund/credit return please reach out to our customer care team below:

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.