Stock Not Working When Logged In

Forum|Forum|3 years ago
April 11, 2022
2 replies
725 views

Adobe stock has stopped functioning when logged into my account, unable to lisence or even search the database when logged into my accout. If in an incognito tab and logged out, the website allows searches but once I log in it will not function past the main homepage.

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defaultzv8jfpizihd9Author

Participant

Update: Same issue no change in behavior of adobe stock but now account drop down shows no plan despite active stock plan.

WendellaBee

Adobe Employee

I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. If you have more than one Adobe ID you will need to sign in with Adobe ID/email address associated with your subscription. You can manage your subscriptions here: https://account.adobe.com

If you require additional assistance please refer to my response above.

WendellaBee

Adobe Employee

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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defaultzv8jfpizihd9Author

Participant

I have why do you think I'm here its been over a week with no progres.

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