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philippw33576521
Participant
Apr 23, 2017 12:44 PM UTC
Answered

Stock ordered and payed but not able to download any pictures

Hello,

last month I ordered adobe stock, but I still can't download any footage!

Thanks

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    Brad Lawryk
    Brad LawrykCorrect answer
    Legend
    May 2, 2017 5:10 PM UTC

    philippw33576521  wrote

    last month I ordered adobe stock, but I still can't download any footage!

    Seeing as how you mentioned 'footage' I assume you mean video. Video and Premium images are not included in the subscription.

    2 replies

    Brad Lawryk
    Brad LawrykCorrect answer
    Legend
    May 2, 2017 5:10 PM UTC

    philippw33576521  wrote

    last month I ordered adobe stock, but I still can't download any footage!

    Seeing as how you mentioned 'footage' I assume you mean video. Video and Premium images are not included in the subscription.

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    Sheena Kaul
    Legend
    May 1, 2017 9:21 PM UTC

    Moving to Adobe Stock​

    Hi Philipp,

    I apologize for the trouble.

    Please let me know what is the issue that you are facing while downloading a license.

    Is there any error message that you get?

    Regards,

    Sheena

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