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Stock photo accidentially licensed

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Hi, I accidentially licensed #116997942 instead of downloading only a preview. Can I return the license and get my credits back?

refund license accident

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Sheena KaulCorrect answer

Legend

Hi Alexander,

Since there is no way to unlicense the image I have added 1 credit license to your account.

Let me know if that helps!

Regards,

Sheena

D

david_9445

Participant

Hi, I accidentially subscribed to ADOBE STOCK instead of downloading only a preview. I cancelled it today but can I get my credits back. It's order number ADB136629675. My account number is 161637767

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Abambo

Community Expert

Hi, I accidentially subscribed to ADOBE STOCK instead of downloading only a preview. I cancelled it today but can I get my credits back. It's order number ADB136629675. My account number is 161637767

By @david_9445

This is confusing. Did you take a subscription and cancel immediately? If there was a charge to your credit card, you will get an automatic refund, as you cancelled within the first 14 days.

If you had a one-month trial subscription, you did not get charged, so there will be no refund. However, the plan credits that came with that trial are lost.

Does that answer your questions?

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ABAMBO | Hard- and Software Engineer | Photographer

Sheena KaulCorrect answer

Legend

Hi Alexander,

Since there is no way to unlicense the image I have added 1 credit license to your account.

Let me know if that helps!

Regards,

Sheena

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A

AkionaoAuthor

Participant

Thanks Sheena, that was quite straightforward.

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Sheena Kaul

Legend

You're welcome!

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