Stock photo accidentially licensed

Forum|Forum|8 years ago
January 14, 2018
2 replies
1321 views

Hi, I accidentially licensed #116997942 instead of downloading only a preview. Can I return the license and get my credits back?

refund license accident

This topic has been closed for replies.

Correct answer Sheena Kaul

Hi Alexander,

Since there is no way to unlicense the image I have added 1 credit license to your account.

Let me know if that helps!

Regards,

Sheena

D

david_9445

Participant

Hi, I accidentially subscribed to ADOBE STOCK instead of downloading only a preview. I cancelled it today but can I get my credits back. It's order number ADB136629675. My account number is 161637767

Abambo

Community Expert

Hi, I accidentially subscribed to ADOBE STOCK instead of downloading only a preview. I cancelled it today but can I get my credits back. It's order number ADB136629675. My account number is 161637767

By @david_9445

This is confusing. Did you take a subscription and cancel immediately? If there was a charge to your credit card, you will get an automatic refund, as you cancelled within the first 14 days.

If you had a one-month trial subscription, you did not get charged, so there will be no refund. However, the plan credits that came with that trial are lost.

Does that answer your questions?

ABAMBO | Hard- and Software Engineer | Photographer