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M
merlat50344963
Participant
April 13, 2018
Answered

Stock Photography -

  • April 13, 2018
  • 1 reply
  • 552 views

I did not opt in to get any of your stock photography and we've been charged for over a year. I would like to speak to someone about this but you hide behind stupid questions and answers instead of having the common decency to have someone that a person could talk too! How many have your robbed this way???

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Where is this private message? So private one can't see it. Please give me the contact number of your accounting department if you can't deal with this request. This has been going on now for about a week with no resolve. There is 10 months of credit I am asking for back onto my credit card. Please get back to me with the confirmation that this has been done. Thank you Merla


    Hi Merla,

    The issue has been taken care off and is resolved.

    Please refer to the case number: ADB-1849131-D0H1

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    1 reply

    Sheena Kaul
    Sheena Kaul
    Legend
    April 16, 2018

    Hi Merla,

    I apologize for the troubles that you've faced and I've checked your account details and the Stock subscription is already suspended.

    You may Contact Customer Care for more details.

    Regards,

    Sheena

    M
    merlat50344963Author
    Participant
    April 16, 2018

    Yes but it was never approved and for a year it came off my credit card.

    I have worked with canstock for many years and if you’d like to check with them you will see that.

    I was taken back that this had happen as I didn’t opt if for Adobes stock program.

    I am requesting a full refund of this area of your services as you will see I never even looked at any photos on your sight and I surely wouldn’t have signed up for them.

    Please confirm how you are moving forward on this because I feel I should not have paid and yes we cancelled as soon as we realized what was happening!

    Merla

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    Be the change you want to see in the world!

    twaritar3263062
    twaritar3263062
    Participating Frequently
    April 16, 2018

    Hi Merla,

    I understand your concern, I have checked your account and noticed that you have not used any of your allocated assets in your account, but since your account seems to be in a suspended state, I would request to contact our support team for the billing and refund requests.

    Please see the link shared above(contact support link)

    In case you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    If you still face troubles, feel free to update this thread so that we can assist you further.

    Regards

    Twarita

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