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DrMimma
Participant
May 11, 2020
Answered

Stock Refund Advice Needed

  • May 11, 2020
  • 1 reply
  • 538 views

I want to cancel and refund my Stock Membership, this is a service that i havent ever used, however it is informing me that i'll have to pay a large amount for a fee if i do cancel,

my first payment charge happened yesterday, i would like my money back, is there any way i can get that and cancel the subscription without paying an ammount i cant afford right now

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Correct answer Abambo

You can cancel without fee in the first 14 days of your paid subscription and you will get a refund. Passed that date, you have a binding annual contract with Adobe as you agreed on when subscribing. Adobe lets you cancel by paying a penalty of half of the amount due for early cancellation.

 

I suggest to contact Adobe support and negotiate your way out of the contract: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
May 11, 2020

You can cancel without fee in the first 14 days of your paid subscription and you will get a refund. Passed that date, you have a binding annual contract with Adobe as you agreed on when subscribing. Adobe lets you cancel by paying a penalty of half of the amount due for early cancellation.

 

I suggest to contact Adobe support and negotiate your way out of the contract: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

ABAMBO | Hard- and Software Engineer | Photographer
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