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digital rebel
Participating Frequently
April 16, 2022
Question

Stock subscription bate and switch

  • April 16, 2022
  • 1 reply
  • 274 views

Adobe stock has a free trial.  You have the option to continue paying monthly after the trial ends.  What they don't tell you (I've enclosed the screens below) is that they sign you up for an annual subscription.  If you try to cancel after that, you have to pay a termination fee.  

 

How do I cancel the subscription and get a refund?

 

I've never seen anything like this before with any other company.   I've been using Adobe products for over 30 years.

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1 reply

digital rebel
Participating Frequently
April 16, 2022

Ugh, that should be bait and switch.  I don't see a way to edit  🙂

WendellaBee
Adobe Employee
Adobe Employee
April 18, 2022

Locking - duplicate post.