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R
russw66705393
Participant
April 5, 2019
Answered

Stock Vectors are Not Vectors

  • April 5, 2019
  • 2 replies
  • 255 views

I licensed 2 files (196421993 and 93094041) to find that these images were only partially vector.   Can I get a refund on both of these?

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Russ,

    I've got both the files checked.

    The file# 196421993  is not a vector of good quality and therefore I'll be adding 1 license for the same to your account. But for file# 93094041 it is already mentioned on the website that it is a JPEG and not vector so I'm sorry we not help you with that download.

    Let me know if that helps!

    Regards,

    Sheena

    2 replies

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    April 8, 2019

    Hi Russ,

    I've got both the files checked.

    The file# 196421993  is not a vector of good quality and therefore I'll be adding 1 license for the same to your account. But for file# 93094041 it is already mentioned on the website that it is a JPEG and not vector so I'm sorry we not help you with that download.

    Let me know if that helps!

    Regards,

    Sheena

    Sheena Kaul
    Sheena Kaul
    Legend
    April 8, 2019

    Hi Russ,

    I apologize for the troubles that you're facing here.

    I'm getting these files checked and will update you as soon as I hear more from the team.

    Regards,

    Sheena

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