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russw66705393
Participant
Apr 5, 2019 7:14 PM UTC
Answered

Stock Vectors are Not Vectors

I licensed 2 files (196421993 and 93094041) to find that these images were only partially vector.   Can I get a refund on both of these?

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Apr 8, 2019 8:41 AM UTC

    Hi Russ,

    I've got both the files checked.

    The file# 196421993  is not a vector of good quality and therefore I'll be adding 1 license for the same to your account. But for file# 93094041 it is already mentioned on the website that it is a JPEG and not vector so I'm sorry we not help you with that download.

    Let me know if that helps!

    Regards,

    Sheena

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    2 replies

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Apr 8, 2019 8:41 AM UTC

    Hi Russ,

    I've got both the files checked.

    The file# 196421993  is not a vector of good quality and therefore I'll be adding 1 license for the same to your account. But for file# 93094041 it is already mentioned on the website that it is a JPEG and not vector so I'm sorry we not help you with that download.

    Let me know if that helps!

    Regards,

    Sheena

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    Sheena Kaul
    Sheena Kaul
    Legend
    Apr 8, 2019 7:32 AM UTC

    Hi Russ,

    I apologize for the troubles that you're facing here.

    I'm getting these files checked and will update you as soon as I hear more from the team.

    Regards,

    Sheena

    Translate
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